Pre-Installation Site Audit

Service Overview
To ensure site readiness to implement new storage devices, this required service provides an on-site pre-installation planning session with the customer. The service includes a physical review of the location in which the products are to be installed to ensure all environmental and technical pre-requisites documented in Ciara's Site Checklist have been met. Also included is a review of the customer's technical configuration information (i.e. IP addresses, user login ID's, and other information) necessary to install the new storage device. Any outstanding issues are documented in the Pre-Installation Site Worksheet and communicated to the appropriate customer and Ciara contacts for resolution prior to the product installation. Each Pre-Installation Site Audit service can be used to prepare for the installation of storage devices.

Summary of Customer Responsibilities/Notes

• It is the customer's responsibility to be present during the audit and have information regarding desired configuration, electric power type and availability, and environmental information.
• This service does not include installation of products.
• This service will be provided during the hours of 8:00am to 6:00pm (local customer time),
  Monday through Friday, excluding holidays.
• This document provides only an overview of the service steps and customer responsibilities.

Key Service Steps

• Meet with the designated customer contact to verify that:
  • The ordered Ciara installation services match the customer's expectations
    (i.e., services will install what the customer expects).
  • The ordered configuration matches the customer requirements.
  • The customer has documented any specific information
    required to perform the installation
    (e.g., Domain name(s), IP Address(es), Host Computer types).
  • The customer has reviewed the Site Checklist and understands of environmental
    requirements for installation of the specific product(s).

• Physically inspect the area where the equipment is to be installed and verify that:
  • The appropriate power outlets are available (as documented in Ciara's Site Checklist).
  • Physical space and airflow are adequate for the products to be installed.
  • The equipment to be installed is available.

• Document any issues that require resolution, and note any problems that
  may cause a delay or re-schedule of the installation service(s):
  • Work with the customer to resolve, or gain commitment to resolve, any physical
    site issues that will inhibit installation or configuration.
  • If rescheduling is required, work with the customer to satisfy any scheduling needs.
  • Notify the Ciara Installation Management Team of any schedule changes or
    additions associated with the installation service(s).