Installation and Unpacking

Service Overview
VXTECH “Installation Service” includes an external quality inspection, new system installation, external peripheral connection and mapping to an existing network printer. This service is offered as an option on VXTECH workstations, servers, storage and cluster.

On-site Activities/Service Steps
Installation, Test, Network Connection and Remove of Packing Materials

• Verify receipt and condition of all boxes and components.
• Verify the availability of customer-provided physical site and power.
• Unpack VXTECH systems and components.
• Verify product serial number match shipping list. If a non-match,
  contact the VXTECH Technical Support group.
• Setup and connect all peripherals (keyboard, monitor (s), mouse, etc.)
  including network cable (if applicable) to Desktop/Workstation.
• Setup and connect all peripherals to VXTECH system.
• System should be powered on and brought up to the installed operating system.
• Enter customer supplied TCP/IP address (if applicable).
• Verify that the VXTECH system comes up to the network login screen (if applicable).
• Enter path to existing network printer.
• Remove all installation packaging to a customer-designated area within the
  immediate installation location or arrange with the customer for customer removal.
• Obtain customer sign-off for service delivery completion.
• Provide a complete installation record to you.
• Remove and Dispose of all packing materials.

• This installation does not include any software application installation, configuration, or data transfer, other than that which is specifically noted. This service does not include network cabling (excluding cable from system to network jack) or any other environmental or power related activities.
• Connection of peripherals refers to plugging components into the new VXTECH system,
  and loading customer supplied drivers. It does not involve configuring the peripherals.
• Within 24 hours of your order shipping, VXTECH will attempt to contact the customer to confirm the contact information and review the specifics of the installation service. The installer will then be notified, and will initiate contact with you within 24 hours to schedule the installation.
• The Installer will arrive at the customer site on the agreed upon date or three to five days from the day that they are notified of the installation.

• All equipment to be installed must be located at the area (Lab/Building/etc…) in which the installation will take place.
• If the VXTECH system to be installed will be connected to the customer's network, the customer must supply the necessary network configuration (i.e., TCP/IP address, etc.) when the Installer arrives on-site to perform the installation.

Customer Escalation Procedures
If at any time during the installation process you have questions or concerns, please contact your VXTECH Sales Representative or VXTECH Tech Support. You should have your original sales order number available and/or your system Service Tag Serial #.

Once your systems are built to your specifications, VXTECH can arrange a number of custom delivery services, using our select carriers, to best meet your work environment and staffing constraints.

Scheduled Delivery Services
With Scheduled Delivery Services, you can benefit from a predictable and/or precise delivery cycle to specific locations. Projects may include recurring deliveries that typically involve a repetitive schedule or clearly defined deliveries with start and end dates. Scheduled deliveries include requests such as a specified date and time or after-hours deliveries.

Pre-Delivery Services
Pre-Delivery Services like standard and custom palletization, order consolidation and advanced delivery notice can better prepare your shipment for delivery, based on your receiving environment.

Destination Services
De-palletization, unpacking boxes and package removal are just some of the Destination Services performed at the business site to accommodate the physical receiving capabilities or product handling needs.